Return & Refund Policy
If you are not happy with your purchase (Product or Service), we will accept a return of a product within 7 days. Once we receive the returned Application Trivo IT Solution Pvt Ltd will then give a full refund (excluding service fees as we are unable to refund the initial service cost of your order).
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
Trivo IT Solution Pvt Ltd will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us with proper application or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.